The data controller is:
Z.M.C.GMBH
Alter Damm 41
30419 Hanover

Email: info@zmc-mobile.de

Phone: 015222015222

Thank you for your interest in our online shop. The protection of your privacy is very important to us. Below, we inform you in detail about how we handle your data.

1. Access data and hosting

You can visit our websites without providing any personal information. With each visit to a website, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the retrieval, the amount of data transferred and the requesting provider (access data), and documents the retrieval. This access data is evaluated exclusively for the purpose of ensuring the smooth operation of the site and improving our offer. This serves to protect our legitimate interests in a correct presentation of our offer, which are predominant in the context of a balancing of interests, in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. All access data will be deleted no later than seven days after the end of your visit to the site.

2. Data processing for contract execution and contact

2.1 Data processing for contract execution

For the purpose of contract execution (including inquiries and handling of existing warranty and performance disruption claims, as well as any statutory update obligations) in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we collect personal data when you voluntarily provide it to us as part of your order. Mandatory fields are marked as such, as in these cases we absolutely need the data for contract execution and cannot ship the order without their provision. Which data is collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete processing of the contract, your data will be restricted for further processing and deleted after the expiry of the tax and commercial law retention periods in accordance with Art. 6 para. 1 sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to further data use, which is legally permitted and about which we inform you in this declaration.

Merchandise Management System

For order and contract processing, we use merchandise management systems from external service providers. Our service providers work for us within the scope of order processing. For questions about our service providers and the basis of our cooperation with them, please contact the contact person described in this privacy policy.

Our service providers are located and/or use servers in countries outside the EU and the EEA. There is no adequacy decision from the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission. 

2.2 Customer Account

If you have given your consent according to Art. 6 Para. 1 S. 1 lit. a GDPR by deciding to open a customer account, we will use your data for the purpose of opening the customer account and for storing your data for further future orders on our website. Deleting your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account. After deleting your customer account, your data will be deleted, unless you have expressly consented to further use of your data according to Art. 6 Para. 1 S. 1 lit. a GDPR or we reserve the right to further data usage, which is legally permitted and about which we inform you in this declaration.

2.3 Contacting us

As part of customer communication, we collect personal data to process your inquiries in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, if you voluntarily provide it to us when contacting us (e.g. via contact form or email). Mandatory fields are marked as such, as in these cases we absolutely need the data to process your contact. Which data is collected can be seen from the respective input forms. After your inquiry has been fully processed, your data will be deleted, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to further data use, which is legally permitted and about which we inform you in this declaration.

Live-Chat Tool Zendesk

For customer communication, we use the live chat tool from Zendesk, Inc., 1019 Market Street, San Francisco, CA 94103, USA ("Zendesk"). This serves to protect our legitimate interests in effective and improved customer communication, which are predominant in the context of a balancing of interests, in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. Zendesk acts on our behalf. There is no adequacy decision from the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. 

Live-Chat Tool WhatsApp

For the purpose of customer communication, we use the live chat tool of WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("WhatsApp"). This serves to protect our legitimate interests in effective and improved customer communication, which are predominant in the context of a balancing of interests, in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR. WhatsApp works for us on our behalf. The phone numbers stored by us on our mobile device are automatically processed on servers of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA. Only phone numbers of customers who have previously contacted us via WhatsApp and have therefore already accepted WhatsApp's terms of use and privacy policy are stored. There is no adequacy decision from the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission.

3. Data processing for shipping purposes

For the fulfillment of the contract according to Art. 6 para. 1 sentence 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

Data transfer to shipping service providers for the purpose of shipping notification

If you have given us your express consent to this during or after your order, we will, based on this in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, pass on your email address to the selected shipping service provider so that they can contact you before delivery for the purpose of announcing or coordinating the delivery.
Consent can be revoked at any time by sending a message to the contact option described in this data protection declaration or directly to the shipping service provider at the contact address listed below. After revocation, we will delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to further data use, which is legally permitted and about which we inform you in this declaration.

DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany

4. Data processing for payment processing

For payment processing in our online shop, we work with the following partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers, who work for us as part of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves to fulfill the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g. on their own website or via technical integration in the order process. In this respect, the data protection declaration of the respective payment service provider applies.
For questions about our partners for payment processing and the basis of our cooperation with them, please contact the contact option described in this data protection declaration.

4.2 Data processing for fraud prevention and optimization of our payment processes

If necessary, we provide our service providers with additional data, which they use together with the data necessary for payment processing as our processors for the purpose of fraud prevention and optimization of our payment processes (e.g. invoicing, processing of disputed payments, accounting support). This serves to protect our legitimate interests in safeguarding against fraud or in efficient payment management, which are predominant in the context of a balancing of interests, in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.

5. Email advertising and further interactions

5.1 E-mail newsletter with registration, newsletter tracking with separate consent

If you subscribe to our newsletter, we will use the data required for this or separately provided by you to send you our e-mail newsletter regularly based on your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a dedicated link in the newsletter. After unsubscribing, we will delete your e-mail address from the recipient list, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to further data use, which is legally permitted and about which we inform you in this declaration.

If you have also given us your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR to analyze our newsletters, we also analyze your interaction with our newsletter by measuring, storing and evaluating opening rates and click-through rates for the purpose of designing future newsletter campaigns ("newsletter tracking").

For this evaluation, the sent emails contain one-pixel technologies (e.g. so-called web beacons, tracking pixels) that are stored on our website. For the evaluations, we link in particular the following "newsletter data"

• the page from which the page was requested (so-called referrer URL),
• the date and time of the retrieval,
• the description of the type of web browser used,
• the IP address of the requesting computer,
• the e-mail address,
• the date and time of registration and confirmation

and the one-pixel technologies with your email address or your IP address and, if applicable, an individual ID. Links contained in the newsletter may also contain this ID.

Unsubscribing from newsletter tracking is possible at any time and can be done either by sending a message to the described contact option or via a dedicated link in the newsletter.

The information is stored as long as you are subscribed to the newsletter.

5.2 Newsletter delivery

The newsletter and the newsletter tracking described above may also be sent by our service providers as part of processing on our behalf. For questions about our service providers and the basis of our cooperation with them, please contact the contact option described in this data protection declaration.

Our service providers are located and/or use servers in the USA and India. There is no adequacy decision from the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission. 

5.3 UpTain

To improve interaction with our visitors, we use a JavaScript plugin from uptain GmbH ("uptain plugin" https://www.uptain.de). This allows us to analyze your use of the website and improve customer communication (e.g. through a dialog window). For this purpose, we collect information about your usage behavior, i.e. cursor movement, dwell time, clicked links and, if applicable, information provided. The legal basis for processing is our legitimate interest in direct marketing and the provision of our website (Art. 6 Abs. 1 lit f GDPR). uptain GmbH is strictly bound by our instructions as a processor. The collected information will not be passed on to third parties, unless we are legally obliged to do so. Insofar as the information collected by the uptain plugin contains personal data, it will be deleted immediately after your visit to our website.

You can deactivate the use of the uptain plugin at any time via the following link: 

https://www.ihreshopdomain.de/datenschutz?__up_tracking_unsubscribe

 

6. Integration of the Trusted Shops Trustbadge/ other widgets

To display the Trusted Shops services (e.g. quality seal, collected reviews) and to offer the Trusted Shops products for buyers after an order, Trusted Shops widgets (e.g. Trusted Shops Trustbadge) are integrated on this website.

This serves to protect our legitimate interests in optimal marketing by enabling a secure purchase, which are predominant in the context of a balancing of interests, in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. The Trustbadge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne (Trusted Shops), with whom we are jointly responsible under data protection law in accordance with Art. 26 GDPR. In the context of these data protection notices, we inform you below about the essential contractual contents according to Art. 26 para. 2 GDPR.
Within the scope of the joint responsibility existing between us and Trusted Shops GmbH, please preferably contact Trusted Shops GmbH for data protection questions and to assert your rights, whose contact options you can find here. Further information on data protection can be found at the following link here. Irrespective of this, you can also always contact us using the contact option described in this data protection declaration. Your request will then, if necessary, be forwarded to the other data controller for a response.

6.1 Data processing when integrating the Trustbadge/ other widgets

The Trustbadge is provided within the framework of joint responsibility by a US CDN (Content Delivery Network) provider. An adequate level of data protection is ensured by standard data protection clauses and further contractual measures. Further information on data protection at Trusted Shops GmbH can be found here. When the Trustbadge is called up, the web server automatically stores a so-called server log file, which also contains your IP address, date and time of retrieval, amount of data transferred and the requesting provider (access data) and documents the retrieval. The IP address is anonymized immediately after collection, so that the stored data cannot be assigned to your person. The anonymized data is used in particular for statistical purposes and error analysis.

6.2 Data processing after order completion

After completion of the order, your email address, hashed using a cryptographic one-way function, is transmitted to Trusted Shops GmbH. The legal basis for this is Art. 6 para. 1 sentence 1 lit. f GDPR. This serves to verify whether you are already registered for services with Trusted Shops GmbH and is therefore necessary for the fulfillment of our and Trusted Shops' overriding legitimate interests in providing the buyer protection linked to the specific order and the transactional review services in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. If this is the case, further processing will take place in accordance with the contractual agreement between you and Trusted Shops. If you are not yet registered for the services, you will then have the opportunity to do so for the first time. Further processing after successful registration is also governed by the contractual agreement with Trusted Shops GmbH. If you do not register, all transmitted data will be automatically deleted by Trusted Shops GmbH and personal reference will no longer be possible.

Trusted Shops uses service providers in the areas of hosting, monitoring and logging. The legal basis is Art. 6 para. 1 lit. f GDPR for the purpose of ensuring trouble-free operation. Processing may take place in third countries (USA and Israel). An adequate level of data protection is ensured in the case of the USA by standard data protection clauses and further contractual measures, and in the case of Israel by an adequacy decision.

7. Social Media

7.1 Social Plugins from Facebook (by Meta)

Social buttons from social networks are used on our website. These are only integrated into the page as HTML links, so that no connection to the servers of the respective provider is established when our website is accessed. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser. There you can, for example, activate the Like or Share button.

7.2 Our online presence on Facebook (by Meta), Instagram (by Meta)

If you have given your consent to the respective social media operator in accordance with Art. 6 (1) sentence 1 lit. a GDPR, when you visit our online presences on the social media mentioned above, your data will be automatically collected and stored for market research and advertising purposes, from which usage profiles will be created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as contact options and your rights and settings options for protecting your privacy, please refer to the providers' data protection notices linked below. If you still need help with this, you can contact us.

Facebook (by Meta) is a service of Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Meta Platforms Ireland"). Information about your use of our online presence on Facebook (by Meta) automatically collected by Meta Platforms Ireland is usually transferred to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing within the framework of visiting a Facebook (by Meta) fan page takes place on the basis of an agreement between jointly responsible parties according to Art. 26 GDPR. Further information (information on Insights data) can be found here.

Instagram (by Meta) is a service of Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Meta Platforms Ireland"). Information about your use of our online presence on Instagram automatically collected by Meta Platforms Ireland is usually transferred to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing within the framework of visiting an Instagram (by Meta) fan page takes place on the basis of an agreement between jointly responsible parties according to Art. 26 GDPR. Further information (information on Insights data) can be found here.

8. Contact options and your rights

8.1 Your rights

As a data subject, you have the following rights:

• in accordance with Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
• in accordance with Art. 16 GDPR, the right to demand the immediate rectification of inaccurate personal data stored by us or the completion of incomplete personal data;
• in accordance with Art. 17 GDPR, the right to demand the erasure of your personal data stored by us, unless further processing is
  • necessary for exercising the right of freedom of expression and information;
  • necessary for compliance with a legal obligation;
  • necessary for reasons of public interest, or
  • necessary for the establishment, exercise or defense of legal claims;
• in accordance with Art. 18 GDPR, the right to demand the restriction of the processing of your personal data, insofar as
  • the accuracy of the data is contested by you;
  • the processing is unlawful, but you object to its erasure;
  • we no longer need the data, but you require it for the establishment, exercise or defense of legal claims, or
  • you have objected to the processing in accordance with Art. 21 GDPR;
• in accordance with Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to demand its transmission to another controller;
• in accordance with Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.

Right to object Insofar as we process personal data as explained above to protect our overriding legitimate interests within the framework of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you have a right to object only if there are reasons arising from your particular situation. After exercising your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or if the processing serves the establishment, exercise or defense of legal claims. This does not apply if the processing is for direct marketing purposes. In that case, we will no longer process your personal data for that purpose.

8.2 Contact options

For questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data, as well as revocation of granted consents or objection to a specific data use, please contact us directly using the contact details in our imprint.

Privacy policy created with the Trusted Shops legal text generator in cooperation with FÖHLISCH Rechtsanwälte.