FAQ

DHL, Deutsche Post and GLS

You can pay with Apple Pay, PayPal, Amazon Payments, Visa, Mastercard, purchase on account, instant transfer, installment purchase, Sepa direct debit, bank transfer, credit card, and Giropay

You will receive the invoice by email, as will the order confirmation, which you can of course print out

Once an order has been paid for, it will be handed over to the shipping department, and the goods will be on their way to you within 1-3 business days at the latest.

To cancel, simply send us an email with your order and customer number requesting to cancel the order.

If the goods are defective or you do not like them, you can return them free of charge. You can send us an email stating your order or invoice number (which you should have received when your shipment was dispatched) and our colleagues will check your order. After the return request has been accepted, you will receive a pre-paid return label from us. You can either print out the return label yourself, stick it on the well-packaged shipment and take it to the DHL service provider, or you can have the return label printed out by a DHL employee using the QR code in the return label PDF file. You will receive the return slip by e-mail. And the amount paid will be refunded.

Returns should always be registered. Unregistered returns can delay processing by several days due to the need to assign them to a customer.

Send us an e-mail. Our e-mail address is info@zmc-mobile.de. Or call us at 05131-4791782!